PM14 - Enhancing Case Presentation and Treatment Acceptance Skills

Eighty-five percent of the time healthcare providers spend with their patients is communicating – learning their expectations and communicating the practice’s recommendations and protocols. Studies show that 90 percent of human communication is non-verbal and non-verbal communication is more accurate than verbal communication. Imagine the impact providers can have on patients when they combine the right body language, tone of voice, facial expressions and words to communicate their practice goals and treatment objectives to the clients receiving their care. This session will explore how OMSs and assistants can genuinely improve their communication effectiveness on the phone and at the chair to increase treatment acceptance, patient satisfaction and practice growth.